Servers are charged every hour for 672 hours (28 days) per month. Servers are not charged for additional time within the calendar month. If a server's configuration is changed, the timer restarts for that month.
How can I change my server's configuration and how much will it cost?
A server's configuration can be changed (but only increased) at any time. Changes come into effect after the server has been restarted.
How can I add funds to my balance?
You may top up your balance using bank cards and PayPal. Unfortunately, we do not accept virtual cards at this time.View payment details.
I've stopped my server, but I'm still being charged. Why?
Once a server is created, we set aside its RAM, disk space, and processors. This ensures its resources are always available, but it means the resources are considered in use even when the server is offline. If a server is blocked or stopped and we are at fault, then you will not be charged for that time.
Do you issue returns?
If you would like a return of unused funds, please contact support via the ticket system.Returns process.